Primary care
Selected follow-ups may be appropriate when an in-person exam is not necessary.
Explore primary careVirtual visits
Telehealth Appointments at Trillium Medical Group
Convenient care from wherever you are, when a virtual visit is appropriate.
Not every healthcare visit requires a trip to the office.
Trillium offers video appointments for eligible healthcare needs. Selected follow-ups, medication discussions, and ongoing care may be appropriate to address from a private location. Our team will help determine whether the reason for your visit can be handled virtually.
Convenient
Connect without traveling to the office.
Personal
Meet directly with a Trillium provider.
Appropriate care
We will recommend in-person care when an exam or testing is needed.
Healthcare that fits into your life
Travel, work, family responsibilities, and busy schedules can make routine follow-up difficult. When care can appropriately be provided virtually, telehealth offers another way to stay connected with your healthcare team.
What can telehealth be used for?
Visit suitability depends on your symptoms, history, and the reason for your appointment. Potential uses include:
- Follow-up appointments and medication discussions
- Review of certain laboratory or test results
- Management of some ongoing health conditions
- Primary care follow-ups
- Medical weight-management follow-ups
- Menopause and hormone-care follow-ups
- Discussion of certain women's health concerns
Some concerns require an in-person exam, testing, imaging, procedure, or more urgent evaluation.
How telehealth works
1
Request an appointment
Tell our team you are interested in a virtual visit and what you need to discuss. We can help determine whether telehealth is appropriate.
2
Receive instructions
Before your appointment, our office will explain how to connect.
3
Meet your provider
Join at your scheduled time from a private location using a compatible device and reliable connection.
4
Plan next steps
Your provider may discuss treatment, medication, testing, follow-up, or the need for an in-person examination.
Care that may be available virtually
Medical weight management
Eligible follow-ups can include progress, medication response, side effects, and next steps.
Explore medical weight managementMenopause and hormone care
Selected symptom and treatment follow-ups may be appropriate for a virtual visit.
Explore menopause and hormone careWomen's health
Some questions and follow-ups can be discussed virtually; examinations, procedures, and certain pregnancy visits need in-person care.
Explore OB/GYN carePreparing for your telehealth appointment
- Choose a quiet, private location
- Charge your device and check your internet connection
- Have your medication list and requested home readings available
- Write down questions you want to discuss
- Complete any requested forms
- Join according to the instructions from our office
When you may need an in-person appointment
Your provider may recommend an office visit if you need a physical examination, procedure, testing, imaging, or other hands-on evaluation. A virtual visit may also lead to a subsequent in-person visit.
Telehealth is not emergency care
Do not use an appointment request for a medical emergency. If you believe you are experiencing one, call 911 or seek emergency medical care.
Frequently asked questions about telehealth
Do I need to be an existing patient?
No. New patients may request a telehealth appointment. Our team will review the reason for your visit and advise whether a virtual first visit is appropriate.
Can my first appointment be through telehealth?
Sometimes. An initial in-person exam may be needed for certain concerns before virtual follow-up care is appropriate.
What technology do I need?
Generally, a smartphone, tablet, or computer with internet access, a camera, microphone, and audio. Our office will provide connection instructions.
Does insurance cover telehealth?
Coverage varies by plan and visit type. Confirm your benefits with your insurer when appropriate.
Can prescriptions be provided?
Whether prescribing is appropriate depends on your medical circumstances, the medication, applicable requirements, and your provider's judgment. A visit does not guarantee a prescription.
What if I need to be examined in person?
Your provider may recommend an office visit or other evaluation. Virtual care does not replace necessary hands-on care.
Meet with Trillium from home
Ask whether a virtual visit is appropriate for your needs.
Prefer an in-person visit?
Trillium Medical Group1240 South Westlake Boulevard, Suite 137
Westlake Village, CA 91361
(818) 597-9300